Shipping policy

Before ordering, we recommend that you check that your country accepts international mail from Australia due to ongoing mail issues worldwide. please see the Australia Post website.

 

 

PACKING AND HANDLING TIMES

All orders are packed at our home office in Holbrook, New South Wales, Australia. We endeavor to process and dispatch your order within 5 Business days of receipt.

Orders with Express Shipping will be prioritized and shipped as soon as possible. If you require something urgently posted, please contact us. Express shipping is only available for Australian customers.

COUNTRIES WE SHIP TO AND TRANSIT TIMES

Transit time is the time it takes for your order to be delivered to your door. This time begins once your package has been handed over to the postal service and ends upon successful delivery. Transit time varies from country to country, and we cannot, therefore, estimate accurate transit times.
The following are estimated transit times for countries we ship to, based on regular post. We also encourage you to look up your country's postal provider for information on lead times and any potential delays currently occurring. Please note that all orders are shipped from Holbrook NSW 2644, Australia.

• Australia: 1-2 weeks
• New Zealand: 1-3 weeks
• United States: 2-4 weeks
• Canada: 2-5 weeks
• Japan: 2-4 weeks
• Brazil: 2-5 weeks
• China: 2-4 weeks
• Hong Kong: 2-4 weeks
• South Africa: 2-4 weeks
• Malaysia: 2-4 weeks
• Singapore: 2-4 weeks
• South Korea: 2-4 weeks
• Thailand: 2-4 weeks
• Philippines: 2-4 weeks
• Taiwan: 2-4 weeks
  
  

*United Kingdom & European Union: UK & EU customers, please head to our Etsy store here if you'd like to place an order. Due to VAT regulations, as a small business operating in Australia, we unfortunately do not have the resources to collect and remit VAT to the relevant government bodies on behalf of our customers. We therefore cannot accept orders here, however we can through Etsy as international market places have the recourses to collect and remit these taxes. For more info head to:
( https://www.gov.uk/government/publications/changes-to-vat-treatment-of-overseas-goods-sold-to-customers-from-1-january-2021/changes-to-vat-treatment-of-overseas-goods-sold-to-customers-from-1-january-2021 )
or
( https://ec.europa.eu/taxation_customs/business/vat/vat-e-commerce_en )

Once a package leaves Australia or is transferred to another delivery service, we can no longer control its journey. If your package appears to be taking longer than normal please contact us at hello@hyperfinch.com. Please note that if your country has selected your package for inspection, this can add 1-4 weeks to the transit time.

During the holiday seasons, you may find package transit times slower than normal. Please factor in up to 1-4 weeks of additional transit time during the holidays and peak seasons.

PACKAGING

We have thoughtfully chosen all our packaging materials to limit our carbon footprint on the earth. Our packaging is made from eco-friendly materials, such as recycled or naturally biodegradable materials. 

UNTRACKED SHIPPING

Parcels posted with a stamp do not include any tracking information. This option is only available to Australian customers for select items such as stickers and postcards. In the case of a package being delayed or missing, we cannot attempt to locate or track the package, and we cannot offer a warranty, refund, replacement, or any sort of compensation.

* We no longer offer an untracked shipping option.

TRACKED SHIPPING

We offer tracked shipping worldwide for all orders. The cost varies depending on your location and is free for all orders over $100 AUD. Tracking details will be provided via Australia Post. For international orders, please use the tracking number provided to track your parcel once it reaches your country.

RETURNED PACKAGES

If a package is returned to us, we will attempt to contact you, reconfirm your delivery details, and resend the package. In some cases, you may be required to cover additional delivery costs for resending the package. If we do not hear back from you within a week, the order will be cancelled. If less than 30 days have passed since we initially shipped the order, then you will be eligible for a refund (excluding the shipping costs).

CUSTOMS

We comply with foreign customs and accurately declare costs of all packages. Requests for us to declare incorrect costs or to mark packages as gifts for the purpose of avoiding customs and taxes, are not permitted and may result in your order being cancelled. Customers are responsible for any customs and import taxes that may apply. We are not responsible for any delays due to customs.

MISSING ORDERS

Please contact us at hello@hyperfinch.com if you suspect your package has gone missing, is lost or is delayed. If you have been provided with a tracking number, please additionally contact the local courier in regards to the packages whereabouts.