FAQ

COVID-19

Due to the current situation with COVID-19, we are unable to accurately estimate delivery times. We do our best to ship all orders within 3 business days of receipt, but you will likely not receive it during the normal estimate delivery windows. We thank you for your support and business during these uncertain times.

 

Shipping & Returns

How will my items be shipped?
All orders are packed at our Thornbury location in Melbourne, Australia within 1-3 days of the order being received. Each item is individually wrapped and posted in a sturdy envelope or cardboard mailer. We try to avoid using any plastics when packing orders.

All untracked orders will be shipped with Australia Post. For tracked orders we use a mix of couriers depending on the destination. You will be advised of the courier and your tracking details once the order has shipped.

Do you ship internationally?
Yes we do! We ship worldwide, with free untracked postage on all orders over AUD $12. Tracked postage will vary depending on your location.

When will my order arrive?
Please refer to our Shipping Policy page for a breakdown of handling and transit times. If you believe your order should have arrived by now, send us a message here.

How can I check the status of my order?
You can view the current status of your order by logging into your online account. If your order was shipped with tracking, you will be able to track it using the details provided. For any untracked order, we unfortunately cannot view or track its current whereabouts.

How do I cancel my order?
You can cancel your order by sending us a message here. If your order has already shipped we will not be able to cancel your order, so please contact us for other options.

What is your returns policy?
Please refer to our Returns Policy page for more information on returns or exchanges. 

 

Ordering & Payment

What payment methods do you accept?
We accept Visa, Mastercard, American Express, ApplyPay, Google Pay and PayPal.

My purchase is a gift. Can you add a custom message for me?
Yes we can! If you want us to print or hand write a custom message for the recipient, please send us a message here.

If you purchased one of our greeting cards, we can also write your message in the card upon request.

Can I buy wholesale?
Yes you can! We currently sell wholesale to a number of retailers across Australia. For pricing or to find out more please send us a message here.

 

Registrations & User Accounts

What are the benefits of registering an account?
By registering an account, you will be able to checkout faster next time around by pre-filling your contact & delivery details, and even saving your preferred payment method.

Additionally, upon registration you will be added to the Hyper Finch mailing list and will receive exclusive promotions and sales from time to time.

How do I reset my password?
You can reset your password by selecting 'Forgot password?' on the login page and following the prompts.

How do I sign in / login to my account?
You can login to your account via the login page. Find this in the navigation bar up the top or in the footer of every page.