FAQs

By registering an account, you will be able to checkout faster next time around by pre-filling your contact & delivery details, and even saving your preferred payment method.

Additionally, upon registration you will be added to the Hyper Finch mailing list and will receive exclusive promotions and sales from time to time.

You can reset your password by selecting 'Forgot password?' on the login page and following the prompts.

You can login to your account via the login page. Find this in the navigation bar up the top or in the footer of every page.

We accept Visa, Mastercard, American Express, ApplePay, Afterpay, Google Pay and PayPal.

Yes we can! If you want us to print or hand write a custom message for the recipient, please send us a message here.

If you purchased one of our greeting cards, we can also write your message in the card upon request.

Yes you can! We currently sell wholesale to a number of retailers across Australia. For pricing or to find out more please send us a message here.

All orders are packed at our Holbrook location in southern NSW, Australia. We aim to dispatch orders within 2-5 business days of the order being received. Each item is individually wrapped and posted in a sturdy cardboard mailer. We try to avoid using any plastics when packing orders.

All orders are shipped via Australia Post. We ship orders with tracked shipping and also offer untracked letter mail for some items in Australia as a budget option. You will be advised of your tracking details once the order has shipped.

Yes we do! To find out which countries we are able to ship to and shipping time frames click here.

Please refer to our Shipping Policy page for a breakdown of handling and transit times. If you believe your order should have arrived by now, send us a message here.

You can view the current status of your order by logging into your online account. If your order was shipped with tracking, you will be able to track it using the details provided. For any untracked order, we unfortunately cannot view or track its current whereabouts.

You can cancel your order by sending us a message here. If your order has already shipped we will not be able to cancel your order, so please contact us for other options.